If you have changed your mind and want to return your purchase to exchange the size, color, or request a refund, don’t worry—you can return your purchase quickly and easily!
Remember that you have 14 working days from the date you receive your package to decide whether to keep or return the items (all or just some of them).
The items must be intact and unused.
Make sure not to remove the tags, stain the merchandise, or damage it. Whenever possible, return the item in its original packaging.
For hygiene reasons, only unused products in their original packaging can be returned. Please ensure that all packaging parts, including accessories and instructions, are returned.
Did you open the product and decide you don’t like it? Consider gifting it to a friend or family member to reduce your environmental impact.
Return without original packaging
If you no longer have the original shipping packaging (plastic bag or box), don’t worry—you can use any cardboard packaging to return your order.
Make sure to remove all previous labels. The only visible label should be the return label.
Ensure that the tag is still attached to clothing and that the product is intact.
If you are returning shoes, please use the original box they were shipped in.
If we receive used, damaged, or incorrectly packaged products, we will not be able to issue a refund.
To start the return process, contact Customer Service by clicking here.
Return shipping costs are the responsibility of the customer (except for defective or incorrect products). Mandelli SRL is not responsible for theft or loss of returned products during shipping.
When preparing your return package, remove all previous labels.
Always take a photo of the return label or note down the tracking number, and keep it until your refund is processed.
Also, keep the invoice found inside the package.
Once we receive your package, we will process the refund within 14 working days for the invoiced price of the returned items. The refund will be issued using the same payment method used for the purchase. Depending on bank processing times, the credit may appear up to 10 working days later.