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  1. Tucano Urbano Help Center
  2. Returns and refunds

Returns and refunds

  • The retailer required me to provide the proof of purchase for the first warranty replacement. I still have an issue and am within the warranty period, but I no longer have the proof of purchase. What should I do?
  • I can’t find the proof of purchase, what can I do?
  • I received a product as a gift and would like to return or exchange it. How can I do it?
  • I purchased your product on Amazon/eBay and want to return it. How can I do it?
  • The retailer is not responding, what should I do?
  • I would like to return an item, but the retailer I purchased from has gone out of business. What should I do?
  • How can I know if the return process is complete?
  • The package I received is damaged, what should I do?
  • How much time do I have to return my order?
  • How can I cancel a return request?
  • I want more information about refunds
  • I need warranty assistance, what should I do?
  • I received the wrong product, what should I do?
  • I received a defective product, what should I do?
  • I want to exchange an item, how can I do it?
  • How can I make a return?
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