Theft Protection
Termoscud and hand grip covers
- I changed my scooter. Can I use the same Termoscud® I had before?
- Can I use my Termoscud® from one scooter on a different scooter?
- Which is the correct inflatable for my TS?
- Can I purchase the sponges separately?
- How do you apply the Termoscud® sponges?
- Some parts of my handlebar muffs are broken or lost. How can I replace them?
Your account
- How to change the language?
- Have you moved to another country?
- How can you delete your customer account?
- Why subscribe to the Tucano Urbano Newsletter?
- How to edit your account details?
- How to recover your password?
Returns and refunds
- The retailer required me to provide the proof of purchase for the first warranty replacement. I still have an issue and am within the warranty period, but I no longer have the proof of purchase. What should I do?
- I can’t find the proof of purchase, what can I do?
- I received a product as a gift and would like to return or exchange it. How can I do it?
- I purchased your product on Amazon/eBay and want to return it. How can I do it?
- The retailer is not responding, what should I do?
- I would like to return an item, but the retailer I purchased from has gone out of business. What should I do?
Orders
- Where is the nearest T.ur product retailer?
- Where is the nearest Tucano Urbano retailer?
- Where is the nearest Tucano Urbano store?
- How can I shop in-store?
- How can I search for an item?
- How can I request an invoice?
Payment
Discount codes
Delivery and Shipping
- I have received only part of my order: what happens now?
- I received the wrong product: what can I do?
- The package/item I received is damaged: what should I do?
- Which couriers do you use?
- Where can I receive my order?
- Can I change the shipping address?
Products and size
- All the retailers contacted and listed in the store locator do not have the product I am looking for. What should I do?
- How do you turn on heated gloves?
- I purchased from a retailer, but there is an issue with the product or it is damaged. What should I do?
- I purchased from a retailer/store, on Amazon or eBay, and I need a replacement part. What should I do?
- What does it mean for a product to be laminated?
- What is the difference between a waterproof product and a Hydroscud® product?
Airbag
- Are there any limitations on using AIRSCUD™ FLEX?
- Is the In&box control unit included in the AIRSCUD™ FLEX package, or does it need to be purchased separately?
- Is the IN&BOX rental mandatory?
- Does AIRSCUD™ FLEX work in tunnels?
- Can I wear AIRSCUD™ FLEX on a plane or other means of transport?
- How much does the Inflator AIRSCUD™ cartridge cost? And where can I buy it?